Help Centre

We accept returns within 7 days of delivery, provided that the item is unused, unwashed, and in its original condition and packaging. To initiate a return, customers must contact our Customer Support team first for approval and return instructions. Items sent back without prior confirmation may not be accepted. Customised items are not eligible for return, unless the product is confirmed to be defective or incorrect.

To request a return, please contact our Customer Support team within the applicable return period and provide your order number along with the reason for the return. Once your request is reviewed and approved, we will provide return instructions and further details. Please note that items returned without prior approval may not be accepted.

Due to the high cost of international return shipping, we generally do not recommend returning items, and return shipping costs are not covered by U8 Sports. However, if a return request is approved due to an incorrect or defective item, we will work with you to provide an appropriate resolution. This may include a refund for the affected item or a replacement, depending on the situation. Please contact our Customer Support team before taking any action so we can review the issue and advise on the best solution.

We do not offer direct exchanges. Due to the high cost of international return shipping, exchanges are generally not recommended. If you need a different item, we recommend placing a new order for the desired product. If the issue is due to an incorrect or defective item, please contact our Customer Support team. After review, we will arrange an appropriate solution, which may include a replacement or a refund, depending on the situation.

Once a return or refund request is approved, refunds are processed as soon as possible. Please note that it may take additional time for your payment provider or bank to reflect the refund.

In certain cases, such as incorrect or defective items, a refund or replacement may be arranged without requiring the item to be returned, after review by our Customer Support team.