Help Centre

Delivery to the UK typically takes around 10 days after your order has been produced and dispatched. During peak periods or due to customs clearance, delivery may occasionally take a little longer, but most orders arrive within this timeframe.

U8 Sports offers a flat shipping rate per delivery address. • Free shipping is available on orders over £50. • A £10 shipping fee applies to orders under £50. Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

Once your order has been shipped, you will receive an email with a tracking number and a tracking link. Please note that tracking information may not show detailed updates during the first few days after shipment. This is normal. Updates usually become available once the package reaches the destination country and is scanned into the local carrier’s system. If your tracking link does not show immediate activity, there is no need to worry. The tracking will update automatically as the delivery progresses.

If your order has not been delivered more than 30 days after shipment, please contact our Customer Support team so we can investigate the issue. Once tracking information and delivery status are reviewed and it is confirmed that the package has not been received, we will offer either a free replacement or a full refund, based on your preference. Our goal is to ensure every customer receives their order or an appropriate resolution.

If your order appears to be delayed, we recommend checking the tracking information first, as shipments may take time to update or clear local processing. If tracking shows no delivery progress and your order has not been received more than 30 days after shipment, please contact our Customer Support team so we can investigate. Once it is confirmed that the package is lost or has not been delivered, we will offer either a free replacement or a full refund, depending on your preference.

An order may be returned to the sender for several reasons, including: • An incorrect or incomplete shipping address (for example, missing apartment or unit number). • The delivery carrier was unable to locate the recipient or confirm the address at the time of delivery. • The package was not collected from the local post office within the required time frame. If your order is returned to the sender for any of the reasons above, please contact our Customer Support team so we can review the situation and advise on the next steps.

If your order has been returned to the sender, please contact our Customer Support team so we can review the situation. Once the return is confirmed, we will work with you to determine the next steps. This may include re-shipping the order after confirming a valid delivery address, or issuing a refund, depending on the circumstances. Our support team will guide you through the available options after reviewing the returned shipment.

Yes, we offer international shipping to most countries. Please note that delivery times and availability may vary depending on your location.

Customs duties and import taxes are generally included in the product price, and customers usually do not need to pay additional fees upon delivery. In rare cases, local customs authorities may apply additional charges based on regional regulations. If this happens, our Customer Support team will be happy to assist.